CONTACT

How can we help?

Use our contact form for questions before purchasing, activation help, refunds or privacy requests.

For a replacement license key or to deactivate an old PC, open license management.

PicPrep contact form

The Google form opens in a new tab, with Japanese and English labels. The field guide below explains what to include.

Open Google contact form

Form field guide

お名前: Your name (optional).
返信用メールアドレス: Your email address for our reply (required).
お問い合わせの種類: Choose the type of request. If unsure, choose その他 (Other).
お問い合わせ内容: Describe your request here (required).
注文番号・購入日時: Order number and purchase date (optional). Include identifying order information when requesting a refund.
プライバシーポリシーへの同意: Confirm that you have read the privacy policy and agree to use of your information to handle and reply to this inquiry (required).

Request our telephone number

Select 電話番号の開示請求 (Request telephone number). We will disclose it by email without delay upon request. You may request it before purchasing, without providing a name or order number.

Before you send

Do not enter full license keys, passwords, authentication codes, card numbers or identity documents.

Google stores and processes form submissions. We use your information to handle and reply to the request. See the privacy policy. Keep a copy of your message before submitting if needed.